Refund Policy
Last updated: 13 April 2026
1. Overview
BLACKNWHITESIX (Pty) Ltd ("BLACKNWHITESIX", "we", "us", or "our") is committed to a fair and transparent refund process. This policy applies to all track purchases and subscription payments made through the Platform.
2. Track Purchases
2.1 Digital Goods
Tracks purchased on BLACKNWHITESIX are digital goods. Once a track has been streamed or downloaded, the transaction is generally considered final and non-refundable.
2.2 Eligible Refund Scenarios
We will consider a refund for track purchases in the following circumstances:
| Scenario | Refund |
|---|---|
| Technical failure preventing playback or download | Full refund |
| Duplicate purchase (same track charged twice) | Full refund |
| Content substantially misrepresented | Full refund |
| Copyright takedown after purchase | At our discretion |
| Accidental purchase (within 24 hours, track not streamed or downloaded) | Full refund |
2.3 Non-Refundable
Refunds will not be issued in the following cases:
- Change of mind after purchase.
- Dissatisfaction with the quality or style of the content (quality is subjective and previews are available before purchase).
- Requests made more than 30 days after the original purchase date.
2.4 Process
To request a refund for a track purchase:
- Email support@blacknwhitesix.com with your order details and reason for the request.
- Your request will be reviewed within 3 business days.
- You will be notified by email of the outcome.
- Approved refunds are processed via Paystack and may take 5 – 10 business days to reflect in your account.
2.5 Effect on Access
When a refund is approved:
- Your entitlement to the track is revoked immediately.
- The track is removed from your library.
- Any downloaded copies should be deleted; continued use after a refund constitutes a breach of these terms.
- The refunded amount is debited from the artist's wallet balance.
3. Subscriptions
3.1 Cancellation vs Refund
You may cancel your subscription at any time from your account settings. Upon cancellation you retain access to subscription benefits until the end of your current billing period. No partial refund is issued for the remaining days of a billing period.
3.2 Subscription Refund Eligibility
| Scenario | Refund |
|---|---|
| Charged after confirmed cancellation | Full refund |
| Platform outage exceeding 72 consecutive hours | Pro-rata refund |
| Duplicate subscription charge | Full refund |
3.3 Free Trial
If a free trial is offered, you will not be charged during the trial period. You will be notified before your first charge. You may cancel at any time during the trial without being billed.
4. Chargebacks
We encourage you to contact us before initiating a chargeback with your bank or payment provider. Chargebacks have the following consequences:
- The disputed amount is debited from the relevant artist's wallet.
- Access to the purchased content or subscription is revoked immediately.
- Repeated or abusive chargeback activity may result in suspension or permanent termination of your account.
5. Currency
All refunds are processed in South African Rand (ZAR). If your payment method is denominated in a different currency, your bank will convert the refund at the prevailing exchange rate. Any difference due to exchange rate fluctuations is not our responsibility.
6. Consumer Protection
This policy is subject to the Consumer Protection Act 68 of 2008 (South Africa). Nothing in this policy limits or excludes any rights you may have under applicable consumer protection legislation.
7. Contact
For refund requests or questions about this policy, please contact us:
- Email: support@blacknwhitesix.com
- Expected response time: 3 business days.